Portfolio

Parents Forward

CLIENT

The client is Travis County, Texas who created a web app called Parents Forward. It's to assist parents and caseworkers seeking court-ordered parenting classes. Looking into the future Parents Forward wants to cater to all parenting class needs.

 

–MY ROLE

Script Writing, Usability Testing Moderator, Visual UX, Strategy, Graphic Design

METHODS

  • Heuristic Evaluation

  • Remote Usability Testing

  • In person Lab Usability Testing

  • Card Sorting

 

DELIVERABLES

  • High Fidelity Prototype

  • Findings and Recommendations Report

PRIMARY TOOLS

  • Sketch

  • ​Axure RP 9

  • Google hangouts

  • Pen & Paper

  • Join.Me

Moderating a usability review at Fathom consulting while my team takes notes.

Parents Forward is in the early stages of release. The website is active but not yet advertising their services. They want the website to be accessible to their users. They want caseworkers, parents with court orders and other parents to all be able to use the service. We performed a usability review, remote and in-person user testing and found the website could be improved.

MY TEAM

I worked on a team with 3 other UX designers. The project took one week. We completed research together and created our own prototypes and findings & recommendations reports.  

USABILITY REVIEW

My team each individually performed usability reviews using these criteria:

  • Consistency

  • Accessibility

  • Clean design

  • Error Reduction

Our findings were that the website lacked language accessibility: even though classes were offered in different languages, the content wasn't. Furthermore, the visual design was very sterile, and it was hard to sign up for a class or really recognize what the website is all about.

 

We were able to put together a script from our findings for our 8 remote usability tests and 4 in person usability tests. 

Parents Forward home page during user research

NEXT STEPS

This is an update of the Parents Forward home page. Updates include:

  • A top navigation bar. Most users felt a top navigation bar was what fit their mental model.

  • The color scheme has changed to a calming blue with images of real people to soothe users through a stressful period in their life.

  • There is a language dropdown to make the app more useful to speakers of all languages.

  • The front page description was shorter with a clearer message of what Parents Forward does for people.

 

For a copy of the findings and recommendations report click here.

Axure with drop menu

Updated Parents Forward homepage designed by me.

USER TESTING

We each performed 2 remote usability tests. I conducted mine with a parent and a county lawyer, finding they had ties to the target user group of Parents Forward. We conducted 4 in person usability tests together at Fathom Consulting.  We had participants go through the website in scenarios that involved them acting as a social worker, and as a parent who speaks another language and has no car. The users also did a card sort on website features they felt were most important on the Parents Forward app. Here is a link to the script.

 

"I'm not surprised it's a county site"Test Participant

 

MAJOR FINDINGS

Our major findings from user testing included:

  • All user test participants found the website sterile and unwelcoming.

  • Many users found the front page description irrelevant. 

  • Reading the website in your own language was very important to all users.

  • Top navigation was preferred by most users

  • According to users signing up for a class should be much easier than it currently is.

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© 2020 by BrieAnna Lindquist